Put the letter down. Leave knowing what to do.

Nothing is retyped from memory

Marks 5 6 and 7 are read off the page and then checked back against it by plain arithmetic rather than by the model that read them. If the two disagree, the whole reading is refused and nothing prints.

One date decides everything

Mark 8 is the only date the letter gives. The days left are worked out on a real calendar, Dutch public holidays included, along with the last day a posted appeal still arrives in time.

15 september 2026, nog 25 dagen. Post uiterlijk 8 september 2026.

What happens if you do nothing, in a language you read

Mark 9 is the sentence nobody reads twice. It arrives at equal width in both languages, each set in a face drawn for its own script.

When it cannot read something, it says so

The middle character of the number plate is blurred, so there is no mark and no number beside that line. What the desk prints instead is the question to ask out loud:

Het middelste teken van het kenteken is onscherp op de foto. Vraag de bezoeker het kenteken van de brief voor te lezen.

This is the part that matters most. A wrong deadline at a help desk is worse than no deadline.

Then the way forward, with the address on it

Mark 10 is the appeal paragraph the letter prints itself. Objections, payment plans and appeals go to different places with different windows, so each step carries the official route it came from and the date that route was checked.

Where a sender has not been checked against an official page, the desk says so and sends the visitor to Het Juridisch Loket instead of guessing.